Can Auth Reps create a match request?
Yes, either the customer or their Auth Rep can create a match request, edit a match request, and shortlist candidates.
How are candidates surfaced?
Customers who use a computer will get email. Customers who use a smart phone will get a push notification. Notification preferences can be customised at any time from inside their account.
When are candidates surfaced?
Up to once a day at 7am beginning the day after the match request is created. This cannot be customised.
Could surfacing once a day be too noisy?
Yes, that's why don't automatically surface the next round of candidates. Customers are prompted to get another round after they've shortlisted the previous round.
What happens if no candidates are surfaced?
Customers will be told they are no ideal candidates and a comment will posted on the ticket to loop in your team.
Are candidates really presented anonymously?
Yes, and for good reason. We want customers to make their judgement on shortlisting the best candidates. The candidates who have common qualities. The candidates who are the most qualified.
We also want to protect the privacy of customers and care workers by keeping their personal information hidden. Customers should learn a candidate's name and face before they meet them. They're only presented anonymously to review and shortlist.